339bat Privacy Policy — How We Handle Your Data

This Privacy Policy applies to all products and services offered through the 339bat platform, including Sports Betting, Casino, Live Casino and Slot Games. It covers how we collect, use, store and protect the personal information of every registered account holder and visitor to the 339bat website.

By registering an account on 339bat or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within it. This Policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, which together form the full set of rules governing your use of 339bat.

We may update this Privacy Policy from time to time. When material changes are made, the updated version will be published on this page with a revised "Last Updated" date. We recommend checking back periodically if you are a regular 339bat player.

We collect information in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from payment processors when you make PKR deposits or withdrawals.

Information you provide directly:

• Registration details: Full name, date of birth, email address, phone number and any identity verification documents submitted during the account verification process.
• Account preferences: Language settings, notification preferences and responsible gaming limits you set within your account dashboard.
• Communications: Messages, queries or complaints you send to the 339bat support team through live chat or email. We retain these to maintain a record of your support history and to improve our service quality.
• Voluntary survey responses: If you participate in any player feedback or satisfaction surveys offered by 339bat, the responses you provide are collected and stored.

Information collected automatically:

• Device and browser data: Device type, operating system, browser version, screen resolution and IP address collected when you access the 339bat platform.
• Usage data: Pages visited, games played, bet history, session duration, login timestamps and navigation patterns within the platform.
• Cookie data: Information stored in cookies and similar tracking technologies as described in Section 5 of this Policy.

Information from payment processors:

• When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or card, we receive a transaction reference, the payment method type and the transaction amount. We do not receive or store your full payment credentials — those are handled directly by the payment processor.

We use the information we collect to operate the 339bat platform and deliver the services you signed up for. Below is a clear breakdown of the specific purposes for which your data is used:

All PKR financial transactions on 339bat — whether a deposit via JazzCash or a withdrawal to your Easypaisa account — are processed through secure, certified payment channels. Here is exactly how your payment data is handled:

• We never store your full payment credentials. Account numbers, PINs, card numbers and mobile wallet passwords are entered directly into the payment processor's secure interface and are never passed through or stored on 339bat servers.
• Transaction records are retained for a period necessary to fulfil our payment dispute resolution and financial record-keeping responsibilities. These records contain only the transaction reference, amount in PKR, date and payment method type.
• Withdrawals are matched to the depositing payment method wherever possible. This is a standard anti-fraud measure to ensure funds are returned to the same source they came from.
• Payment processors are independent data controllers for the data they handle on their own systems (for example, JazzCash or your bank). 339bat is not responsible for how these third-party processors handle data within their own platforms. We recommend reviewing the privacy policy of your chosen payment method as well.

339bat uses cookies and similar technologies to make the platform work correctly, to remember your preferences and to understand how players use the site so we can continue to improve it. Here is a breakdown of the cookies we use:

• Essential cookies: These are required for the platform to function. They handle session management, keep you logged in during your visit and ensure the betting interface operates correctly. You cannot opt out of essential cookies while using the platform.
• Preference cookies: These remember your settings — such as your preferred language, deposit method or responsible gaming limits — so you do not have to re-enter them every time you log in.
• Analytics cookies: These collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and where users typically drop off. This data is used to improve the platform experience.
• Marketing cookies: If you have opted in to marketing communications, these cookies help us show you relevant bonus offers and promotions within the platform rather than generic content.

You can manage your cookie preferences through your browser settings. However, please note that disabling essential cookies may prevent some parts of the 339bat platform from functioning correctly, including the login and deposit interfaces.

339bat does not sell your personal data. However, to operate the platform and deliver its services, we work with a limited number of third-party partners who may have access to specific, limited sets of your data as required to perform their function. These partners include:

• Payment processors (JazzCash, Easypaisa, Raast, banks and card networks) — receive transaction data necessary to process your PKR deposits and withdrawals.
• Game software providers — may receive your anonymous session identifier to load and run their games within the 339bat platform. They do not receive your name, contact details or payment information.
• Identity verification services — if you are required to complete enhanced identity verification, your submitted documents may be processed by a third-party verification provider operating under strict confidentiality obligations.
• Platform analytics providers — receive anonymised, aggregated usage data to help us analyse platform performance. No personally identifiable data is shared for analytics purposes.
• Customer support tools — your support chat history may be stored within a third-party customer support platform used by the 339bat team to manage and respond to player queries.

All third parties who handle 339bat player data are contractually required to process it securely, use it only for the stated purpose and not share it further. We do not share your data with advertisers, data brokers or unrelated third-party businesses.

We retain your personal data for as long as your 339bat account is active and for a defined period after account closure, as required for financial record-keeping, dispute resolution and fraud prevention purposes. Specific retention periods are as follows:

• Account registration data (name, email, date of birth): Retained for the lifetime of your account plus a minimum period after account closure for legal and dispute purposes.
• Transaction records (PKR deposit and withdrawal history): Retained for a minimum of five years following each transaction in line with standard financial record-keeping practice.
• Betting and game history: Retained for a minimum of two years to support dispute resolution and responsible gaming monitoring.
• Support communications: Retained for up to two years after the conversation is closed to maintain a complete support history for your account.
• Identity verification documents: Retained only as long as necessary for the verification process, after which they are securely deleted unless a legal retention obligation applies.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When data is no longer required under these retention periods, it is securely deleted or anonymised so that it can no longer be linked back to your account or identity.

Protecting your personal information and PKR transaction data is a core part of how 339bat operates. We implement a layered set of technical and organisational security measures to guard against unauthorised access, loss or misuse of your data:

• SSL/TLS encryption on all data transmitted between your device and the 339bat platform, including account logins, deposits and personal detail updates.
• Secure password storage: Account passwords are stored using strong one-way cryptographic hashing. 339bat staff cannot view your password in plain text.
• Access controls: Access to player data within 339bat is restricted to staff with a direct operational need. Access is logged and audited.
• Fraud detection systems: Automated systems monitor for unusual login patterns, multiple account registrations and suspicious transaction activity to protect your account from unauthorised use.
• Regular security reviews: 339bat's platform and data handling processes are reviewed regularly to identify and address potential vulnerabilities.

As a 339bat account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the 339bat support team through live chat or email:

• Right to access: You can request a copy of the personal data we hold about your account. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal information we hold about you is inaccurate or outdated, you can request that we correct it. Basic details such as your email address and phone number can be updated directly in your account settings.
• Right to deletion: You can request the deletion of your personal data. Note that some data — particularly financial transaction records — must be retained for a minimum period under standard record-keeping requirements and cannot be deleted on request during that period.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query or dispute is being resolved.
• Right to withdraw marketing consent: If you have opted in to receive marketing communications from 339bat, you can withdraw that consent at any time through your account settings or by contacting support. Withdrawing consent does not affect the legality of communications sent before the withdrawal.
• Right to data portability: You can request a copy of your account data in a commonly used, machine-readable format where technically feasible.

339bat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm they are 18 or older, and we reserve the right to carry out age verification checks at any time.

If we become aware that an account has been registered by someone under 18, that account will be closed immediately, all balances will be forfeited and any personal data associated with the account will be deleted in line with our data retention policy. If you believe a minor has registered an account on 339bat, please contact our support team immediately so the matter can be addressed without delay.

For guidance on keeping young people safe from online gambling, please visit the Responsible Gaming page which includes information on parental controls and self-management tools available on the platform.

339bat reserves the right to update this Privacy Policy at any time to reflect changes in how the platform operates, the services we offer or applicable data protection standards. When we make changes, the updated Policy will be published on this page with a revised "Last Updated" date shown at the top.

For significant changes that materially affect how we handle your personal data, we will notify active account holders through a notice displayed on the platform when they next log in. Your continued use of 339bat after any update constitutes acceptance of the revised Privacy Policy.

We recommend bookmarking this page and checking it from time to time, particularly if you are a regular player. The current version of the Privacy Policy is always accessible from the footer of every page on the 339bat platform.

If you have any questions, concerns or requests relating to this Privacy Policy or how 339bat handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries promptly and thoroughly:

• Live Chat: The fastest way to reach us — available 24/7 directly inside the 339bat platform. Suitable for general privacy queries, data access requests and account-specific questions.
• Email: For written requests including data access, correction or deletion, contact us at [email protected]. Please include your registered email address and the nature of your request so we can process it efficiently.

Data access and deletion requests will be acknowledged within 48 hours and processed within a reasonable timeframe. If your request involves verification of your identity before we can action it, we will let you know what documents are required.